Wheena Tuliao
Gines Paul Lacida
Mary Joy Cedeno
Tipping Attitude of Iliganons
ABSTRACT
The act of tipping raises interesting questions like the factors associated in the tipping decisions. Tipping or gratuity is both a social norm and a means of rewarding good service. It varies on the basis of expected future service specifically in restaurants. Tips are voluntary payments given after services have been rendered. It has been argued that customers leave tips maybe to abide with social norms and expectations, to minify service staffs’ envy, and to display wealth, status and power. In other words, tipping could have been an attempt to buy the approval, goodwill and esteem of servers and fellow costumers. In Iligan, costumers are not expected to tip 15% of the total bill. The act of tipping is commonly observed based on the change of the money paid or based on the satisfaction of service. This proposed study aims to determine the attitude of Iliganon concerning tipping.
PROJECT DESCRIPTION
PURPOSE
This study attempts to determine the tipping attitude of Iliganons which is essentially to be measured with control variables like social norms, expectations, rewards, and social status. Based on earlier studies, Tipping is predominantly happening in restaurants and lodging establishments in Iligan City. This became our basis for this study.
SIGNIFICANCE
At a varying degree, this study is significant to the following:
1. Researcher. This will strengthen the knowledge imparted by the school through application of the various theories into practice. Knowing more of the customer-service staff relationship and the information we will be getting will be applied in our future endeavor.
2. Service Staff. This study could be a great advantage for them to strive and pursue their job perfectly. The information of the proposed study will help them realize the importance of the customer and the services they will provide.
3. SMC. Reviewing the factors influencing the tipping attitude of the costumer may result to aligning of curriculum which incorporates tipping and quality services.
HISTORY
Etymologists trace the word “tipping” back to the street language of the medieval era, when it meant “hand it over”. (It sort of means the same thing today.)
In 1972, an anthropology professor linked the words “gratuity” and “tip” in various languages to the act of imbibing. Each can literally translated into terms that pattern to drinking -- tringled in German, pourboire in French, for example. The Dutch word tippen (calling for service by tapping on a table) and the Latin word stips (meaning “gift”) may also be related.
Whatever the origin of the word, the practice probably goes back to the first time one Neanderthal held a rock open for another Neanderthal. Or at least, as some evidence suggests, to the Roman Empire. The term has also been linked (though not by all word historians) to 18th-century England, where eating and drinking establishments put out brass urns inscribed with the phrase “to Insure Promptude” (T.I.P.) for customers to leave money in the table.
• Very Good. Congratulations. I have edited some of the grammatical errors.
• In the history portion, please come up with an analysis to the earlier factors you have mentioned such as social norms and expectations, minify service staffs’ envy, and to display wealth, status and power. I already sum up these variables and its written in the purpose (control variable). If you can list other factors, better.
• Where is your Definition of Terms? Provide the important definition of the terms that you will be using in your study. Attach it together with your 3rd draft.
• You may now proceed to the plan of work, expected results, and a draft copy of your research tools (survey questionnaires, Interview questionnaires, etc). I already gave the reference materials for you to be guided.
• This is your assignment to be submitted on January 22, 2008. Paperless please. Submit it here with your names and Research problem only.